FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed inside the Machine
- 3Use Universal Print (Windows)
- 4(Video) Paper is Jammed in the Back of the Machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 7(Video) Paper is Jammed in the Paper Tray
- 8(Video) Paper is Jammed in the MP tray
- 9Media Type Mismatch or Media Mismatch
- 10Self-Diagnostic
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Wrong Toner or Wrong Toner Cartridge
- 13Toner Low or Prepare New Toner Cartridge
- 14What is the default password for my Brother machine?
- 15Drum End Soon
- 16(Video) Set up your Brother machine
- 17What is the default password for my BRAdmin or Web Based Management?
- 18Drum !
- 19Out of Memory
- 20What driver package format is supported by my Linux distribution?
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22No Toner
- 23Cannot Detect
- 24Enable the Brother machine's network interface.
- 25Cannot Print ##
- 26Protect your Brother machine against unauthorised access over the network
- 27Poor fixing
- 28I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30I cannot print using my Brother machine on a wired network (Windows/macOS)
- 31Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 32Discover the MAC address of the Brother network card
- 33Toner specks
- 34Lines across the page
- 35Install the optional lower tray
- 36Add your Brother machine with AirPrint (macOS)
- 37Set up your Brother machine on a wireless network (Windows/macOS)
- 38I cannot print on a wireless (Wi-Fi) network (Windows)
- 39How to identify your Operating System (OS).
- 40Important points you need to confirm before configuring your Brother machine for a wireless network.
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 45The printer status is Offline or Paused.
- 462-sided Disable or 2-sided Disabled
- 47Install the Mailbox.
- 48What is the recommended paper?
- 49A security warning appears when accessing Web Based Management via HTTPS.
- 50When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.