FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Set up your Brother machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Paper Tray
- 6(Video) Paper is Jammed in the Back of the Machine
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8Install the Brother Mobile Connect application (for mobile device)
- 9I cannot print using my Brother machine on a wired network (Windows/macOS)
- 10I cannot print on a wireless (Wi-Fi) network (Mac)
- 11The printer status is Offline or Paused.
- 12(Video) Paper is Jammed in the MP tray
- 13Wireless setup is requesting a WPS PIN to complete the setup
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Toner Low or Prepare New Toner Cartridge
- 17What driver package format is supported by my Linux distribution?
- 18Enable the Brother machine's network interface.
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Drum !
- 21The scanning speed is slow when scanning from my machine. (Windows)
- 22Add your Brother machine with AirPrint (macOS)
- 23I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25Wrong Toner or Wrong Toner Cartridge
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27Media Type Mismatch or Media Mismatch
- 28Cannot Detect
- 29Out of Memory
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Open the Control Panel (For Windows)
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 34What is the difference between the toner cartridge and the drum unit?
- 35Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 36Discover the MAC address of the Brother network card
- 37No Toner
- 38Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 39I cannot print full-page photos or images using Email Print.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41How to identify your Operating System (OS).
- 42Cannot Print ##
- 432-sided Disable or 2-sided Disabled
- 44Install the Mailbox.
- 45Drum End Soon
- 46Toner specks
- 47Lines across the page
- 48Install the optional lower tray
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50The driver installation finished successfully but I cannot print. (Linux)