FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3(Video) Load A4/Letter paper
- 4Replace Drum
- 5Reset the Drum Counter
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9What is Brother iPrint&Scan?
- 10What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 11(Video) Replace the Toner Cartridge
- 12Enable the Brother machine's network interface.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Print on Both Sides of the Paper (Windows®)
- 15Create or Delete Your Print Profile (Windows®)
- 16I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 17Disable the APIPA protocol.
- 18Install the optional lower tray
- 19Print on Both Sides of the Paper (Macintosh)
- 20(Video) Connect the cord
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Set up your Brother machine on a wireless network.
- 23(Video) Update the Driver or Firmware for your Brother machine
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25Print as a Poster (Windows®)
- 26I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 27Discover the MAC address of the Brother network card
- 28The printer status is Offline or Paused.
- 29Paper is Jammed inside the Machine
- 30My printer takes a long time to start printing when using Airprint. (iOS 16)
- 31Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 32What is the recommended paper?
- 33Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 34Paper is Jammed in the Paper Tray
- 35Jam MP Tray
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37My Brother machine is unresponsive.
- 38Toner Low or Prepare New Toner Cartridge
- 39Print the Network Configuration Report
- 40What is the default password for my Brother machine?
- 41Check the remaining ink or toner level (Linux)
- 42Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 43I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 44Media Type Mismatch or Media Mismatch
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46What is AirPrint?
- 47Print both sides of paper or a booklet automatically
- 48Size Error DX or Size Error 2-sided
- 49Drum End Soon
- 50Paper is Jammed in the 2-sided Tray