FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4Install the Brother Mobile Connect application (for mobile device)
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 6The printer status is Offline or Paused.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8(Video) Paper is Jammed inside the Machine
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10(Video) Paper is Jammed in the Back of the Machine
- 11I cannot print using my Brother machine on a wired network (Windows/macOS)
- 12(Video) Paper is Jammed in the MP tray
- 13I cannot print full-page photos or images using Email Print.
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Out of Memory
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18Cannot Detect
- 19Toner Low or Prepare New Toner Cartridge
- 20Use Universal Print (Windows)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Check the remaining ink or toner level (Linux)
- 23(Video) Set up your Brother machine
- 24What is the default password for my BRAdmin or Web Based Management?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26What is the recommended paper?
- 27Protect your Brother machine against unauthorised access over the network
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 30Media Type Mismatch or Media Mismatch
- 31Cannot Print ##
- 32Add your Brother machine with AirPrint (macOS)
- 33What driver package format is supported by my Linux distribution?
- 34I cannot print on a wireless (Wi-Fi) network (Windows)
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36Delete print jobs from the print queue.
- 37Drum End Soon
- 38Lines across the page
- 39What is the default password for my Brother machine?
- 40Wrong Toner or Wrong Toner Cartridge
- 41Change the printer driver settings (Windows)
- 42Self-Diagnostic
- 432-sided Disable or 2-sided Disabled
- 44I cannot connect my machine to a Windows 11 computer via USB.
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46No Toner
- 47Toner specks
- 48I get a TS error when trying to print on a wireless network.
- 49How to identify your Operating System (OS).
- 50Discover the MAC address of the Brother network card