FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Install the Brother Mobile Connect application (for mobile device)
- 8(Video) Set up your Brother machine
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Enable the Brother machine's network interface.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15Toner Low or Prepare New Toner Cartridge
- 16The scanning speed is slow when scanning from my machine. (Windows)
- 17The printer status is Offline or Paused.
- 18(Video) Paper is Jammed in the MP tray
- 19Check the remaining ink or toner level (Linux)
- 20I cannot print on a wireless (Wi-Fi) network (Mac)
- 21Drum End Soon
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 26What is the default password for my BRAdmin or Web Based Management?
- 27I cannot print full-page photos or images using Email Print.
- 28I cannot print using my Brother machine on a wired network (Windows/macOS)
- 29Media Type Mismatch or Media Mismatch
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Protect your Brother machine against unauthorised access over the network
- 32Delete print jobs from the print queue.
- 33How to identify your Operating System (OS).
- 34Lines across the page
- 35The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 36Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 37What is the default password for my Brother machine?
- 38Add your Brother machine with AirPrint (macOS)
- 39When I print images, the quality is not good (Linux)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Cannot Print ##
- 42Cannot Detect
- 43Poor fixing
- 44Drum !
- 45Toner specks
- 46Where can I find my Brother machine's serial number?
- 47Open the Control Panel (For Windows)
- 48Use Universal Print (Windows)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)