FAQs & Troubleshooting
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- 1Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 2Replace the Drum Unit
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7(Video) Replace the Toner Cartridge
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Reset Your Brother Machine
- 11(Video) Unpack your Brother machine
- 12Scan Using Secure Function Lock 3.0
- 13(Video) Connect telephone line and power cords
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15The printer status is Offline or Paused.
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17(Video) Set up your Brother machine
- 18(Video) Load an Envelope (Manual Feed Slot)
- 19Adjust color settings by using the custom setting in the printer driver
- 20Paper is Jammed underneath the Paper Tray
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Brother iPrint&Scan cannot find my Brother machine (macOS)
- 23Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 24Print as a Poster (Windows)
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Paper is Jammed Inside the Machine
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Paper is Jammed in the Manual Feed Slot
- 30Change the printer driver settings (Windows/macOS)
- 31Replace PF Kit xx
- 32Replace the Belt Unit
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34What driver package format is supported by my Linux distribution?
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Paper is Jammed in the Back of the Machine
- 38Paper is Jammed in the Paper Tray
- 39I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 40What is Brother iPrint&Scan?
- 41What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 42What is the recommended paper?
- 43Set up your Brother machine on a wireless network.
- 44Configure the Store Print Log to Network Settings Using Web Based Management
- 45Printing/ Scanning with a mobile device
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47How to identify your Operating System (OS).
- 48I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 49Calibrate Color Output
- 50Curled or wavy