FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Cannot Detect
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed inside the Machine
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9I cannot print full-page photos or images using Email Print.
- 10Discover the MAC address of the Brother network card
- 11(Video) Set up your Brother machine
- 12(Video) Paper is Jammed in the Manual Feed Slot
- 13The printer status is Offline or Paused.
- 14(Video) Paper is Jammed in the 2-sided Tray
- 15(Video) Paper is Jammed in the Paper Tray
- 16What driver package format is supported by my Linux distribution?
- 17No Toner
- 18No Paper T1
- 19I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 20What is the recommended paper?
- 21The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 22Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 23How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Protect your Brother machine against unauthorised access over the network
- 26Delete print jobs from the print queue.
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28I cannot print from my computer via USB.
- 29Condensation
- 30Cartridge Error
- 31I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 33What is the default password for my BRAdmin or Web Based Management?
- 34Toner Low
- 35I get a TS error when trying to print on a wireless network.
- 36Open the Status Monitor (Windows)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Check the remaining ink or toner level (Linux)
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40Wrong Toner Cartridge
- 41Reset the Drum Counter
- 42Change the printer driver settings (Windows)
- 43Toner Error
- 44Correct the Color Printing
- 45Uneven color density across the page
- 46The color of your printouts is not what you expected
- 47Drum !
- 48Out of Memory
- 49Uninstall the Brother Software and Drivers (Windows)
- 50A security warning appears when accessing Web Based Management via HTTPS.