FAQs & Troubleshooting
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227 Results
- 1Print as a Poster (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Reset the Drum Counter
- 4Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 5(Video) Replace the Toner Cartridge
- 6Replace the Drum Unit
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 11Adjust color settings by using the custom setting in the printer driver
- 12Replace the Waste Toner Box
- 13Brother iPrint&Scan cannot find my Brother machine (macOS)
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Factory Reset
- 17The printer status is Offline or Paused.
- 18Paper is Jammed underneath the Paper Tray
- 19Paper is Jammed in the Manual Feed Slot
- 20What is Brother iPrint&Scan?
- 21Paper is Jammed in the Back of the Machine
- 22Paper is Jammed in the Paper Tray
- 23(Video) Unpack your Brother machine
- 24Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28No Toner
- 29(Video) Load an Envelope (Manual Feed Slot)
- 30Calibrate Color Output
- 31The color of your printouts is not what you expected
- 32Paper is Jammed Inside the Machine
- 33Replace Fuser
- 34Add your Brother machine with AirPrint (macOS)
- 35(Video) Update the Driver or Firmware for your Brother machine
- 36Set up your Brother machine on a wireless network.
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39Drum End Soon
- 40Machine Reset
- 41Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43Size mismatch
- 44I cannot find some options in the Print dialog box (macOS 11 or later)
- 45Delete print jobs from the print queue.
- 46Toner Error
- 472-sided Disabled
- 48Replace the Belt Unit
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50How to identify your Operating System (OS).