FAQs & Troubleshooting
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139 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5Toner Low or Prepare New Toner Cartridge
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7What is the default password for my BRAdmin or Web Based Management?
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9Black lines down the page
- 10The scanning speed is slow when scanning from my machine. (Windows)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Drum End Soon
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14Wrong Toner or Wrong Toner Cartridge
- 15(Video) Set up your Brother machine
- 16I cannot print from my computer via USB.
- 17Toner Ended
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19(Video) Paper is Jammed in the Output Paper Tray
- 20(Video) Document is Jammed in the Top of the ADF Unit
- 21Media Type Mismatch or Media Mismatch
- 22Install the Brother Mobile Connect application (for mobile device)
- 23Self-Diagnostic
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27Can I send a print job to multiple machine email addresses using Email Print?
- 28I cannot print on a wireless (Wi-Fi) network (Mac)
- 29(Video) Remove Small Scraps of Paper Jammed in the ADF
- 30(Video) Document is Jammed under the Document Cover
- 31Manual Feed
- 32What is the recommended paper?
- 33Where can I find my Brother machine's serial number?
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38Delete print jobs from the print queue.
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41Enable the Brother machine's network interface.
- 42What is Toner Continue Mode?
- 43Cannot Scan ##
- 44Out of Memory
- 45What driver package format is supported by my Linux distribution?
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47The printer status is Offline or Paused.
- 48Poor fixing
- 49Ghosting images
- 50What is the default password for my Brother machine?