FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Set up your Brother machine on a wireless network (Windows/macOS)
- 5Cannot Print ##
- 6Toner Low or Prepare New Toner Cartridge
- 7(Video) Paper is Jammed inside the Machine
- 8(Video) Paper is Jammed in the Paper Tray
- 9What is the default password for my Brother machine?
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12Change the printer driver settings (Windows)
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 16The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 17Discover the MAC address of the Brother network card
- 18Cannot Detect
- 19What is the default password for my BRAdmin or Web Based Management?
- 20Out of Memory
- 21(Video) Paper is Jammed in the 2-sided Tray
- 22(Video) Paper is Jammed in the Back of the Machine
- 23When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 24Can I send a print job to multiple machine email addresses using Email Print?
- 25Install the Brother Mobile Connect application (for mobile device)
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30I cannot connect my machine to a Windows 11 computer via USB.
- 31Check the remaining ink or toner level (Linux)
- 32Large characters are printed incorrectly. (Linux)
- 33(Video) Paper is Jammed in the Output Paper Tray
- 34I cannot print using my Brother machine on a wired network (Windows/macOS)
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38Enable the Brother machine's network interface.
- 39Delete print jobs from the print queue.
- 40How to identify your Operating System (OS).
- 412-sided Disable or 2-sided Disabled
- 42Size Error DX
- 43Manual Feed
- 44Drum !
- 45Drum End Soon
- 46Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48A security warning appears when accessing Web Based Management via HTTPS.
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)