FAQs & Troubleshooting
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110 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 105/29/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 205/28/2024Toner Low or Prepare New Toner Cartridge
- 305/28/2024Drum End Soon
- 405/24/2024What is the default password for my Brother machine?
- 505/24/2024What is the default password for my BRAdmin or Web Based Management?
- 602/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 702/08/2024(Video) Paper is Jammed in the 2-sided Tray
- 802/08/2024(Video) Paper is Jammed inside the Machine
- 902/08/2024(Video) Paper is Jammed in the Back of the Machine
- 1002/08/2024(Video) Paper is Jammed in the Output Paper Tray
- 1102/08/2024(Video) Paper is Jammed in the Paper Tray
- 1201/15/2024Reset the Drum Counter *
- 1301/15/2024Access Web Based Management *
- 1401/15/2024Print the WLAN Report *
- 1501/15/2024Paper is Jammed in the Paper Tray *
- 1601/15/2024Clean the Corona Wire *
- 1701/15/2024Replace the Drum Unit *
- 1801/15/2024Reset the Network Settings to the Factory Settings *
- 1901/15/2024Replace the Toner Cartridge *
- 2001/15/2024Print the Network Configuration Report *
- 2101/15/2024Clean the Drum Unit *
- 2201/15/2024Paper is Jammed in the 2-sided Tray *
- 2301/15/2024Paper is Jammed in the Back of the Machine *
- 2401/15/2024Paper is Jammed inside the Machine *
- 2509/29/2023(Video) Load an Envelope (Manual Feed Slot)
- 2609/29/2023Ghosting images
- 2709/22/2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 2809/14/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 2909/07/2023Wrong Toner or Wrong Toner Cartridge
- 3009/07/2023Media Mismatch
- 3109/07/2023Self-Diagnostic
- 3209/06/2023Toner Ended
- 3309/06/2023Manual Feed
- 3409/05/2023(Video) Set up your Brother machine
- 3509/04/2023Size Error DX
- 3608/31/2023What is the recommended paper?
- 3708/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 3807/27/2023I get a TS error when trying to print on a wireless network.
- 3907/26/2023Cannot Detect
- 4007/20/2023Check the firmware version.
- 4107/20/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4207/20/2023Poor fixing
- 4307/20/2023Toner specks
- 4407/20/2023Black lines down the page
- 4507/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 4606/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4706/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4806/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4906/01/2023Add your Brother machine with AirPrint (macOS)
- 5006/01/2023Delete print jobs from the print queue.