FAQs & Troubleshooting
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110 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2Drum End Soon
- 3(Video) Paper is Jammed in the Paper Tray
- 4What is the default password for my Brother machine?
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Load an Envelope (Manual Feed Slot)
- 8I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10How to identify your Operating System (OS).
- 11What is the default password for my BRAdmin or Web Based Management?
- 12(Video) Paper is Jammed inside the Machine
- 13The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 14Add your Brother machine with AirPrint (macOS)
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Toner Ended
- 17Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 18Check the remaining ink or toner level (Linux)
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 21Media Mismatch
- 22I cannot find some option in the Printing preferences. (For Windows)
- 232-sided Disable or 2-sided Disabled
- 24No Toner
- 25Cannot Detect
- 26Manual Feed
- 27Set up your Brother machine on a wireless network (Windows/macOS)
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29(Video) Set up your Brother machine
- 30The printer status is Offline or Paused.
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot print full-page photos or images using Email Print.
- 33What driver package format is supported by my Linux distribution?
- 34(Video) Paper is Jammed in the Output Paper Tray
- 35Wrong Toner or Wrong Toner Cartridge
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38"Offline" appears on the Status Monitor. (Windows)
- 39Change the printer driver settings (Windows)
- 40Cannot Print ##
- 41Cartridge Error
- 42Size Error DX
- 43Toner Low or Prepare New Toner Cartridge
- 44Drum !
- 45Out of Memory
- 46I cannot connect my machine to a Windows 11 computer via USB.
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48When I print images, the quality is not good (Linux)
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50I get a TS error when trying to print on a wireless network.