FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The printer status is Offline or Paused.
- 5(Video) Paper is Jammed in the Paper Tray
- 6Use Universal Print (Windows)
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8How to identify your Operating System (OS).
- 9(Video) Paper is Jammed inside the Machine
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Size Error DX or Size Error 2-sided
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14(Video) Paper is Jammed in the Back of the Machine
- 15(Video) Set up your Brother machine
- 16(Video) Paper is Jammed in the MP tray
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 19Media Type Mismatch or Media Mismatch
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 21I cannot print full-page photos or images using Email Print.
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23I cannot print from my computer via USB.
- 24Self-Diagnostic
- 25Drum End Soon
- 26Toner specks
- 27What driver package format is supported by my Linux distribution?
- 28A security warning appears when accessing Web Based Management via HTTPS.
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I cannot print using my Brother machine on a wired network (Windows/macOS)
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33Wrong Toner or Wrong Toner Cartridge
- 34I get a TS error when trying to print on a wireless network.
- 35Set up your Brother machine on a wireless network (Windows/macOS)
- 36After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 37Install the Brother Mobile Connect application (for mobile device)
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 39What is the default password for my BRAdmin or Web Based Management?
- 40Out of Memory
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42I cannot connect my machine to a Windows 11 computer via USB.
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Check the remaining ink or toner level (Linux)
- 47Update the Driver or Firmware for your Brother machine
- 48Enable the Brother machine's network interface.
- 49Delete print jobs from the print queue.
- 50Change the printer driver settings (Windows)