FAQs & Troubleshooting
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186 Results
- 1The printer status is Offline or Paused.
- 2What is a Print Server?
- 3Delete print jobs from the print queue.
- 4When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6How to identify your Operating System (OS).
- 7How do I install additional memory?
- 8Replace the drum unit.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Printer does not recognize the HDD/Compact Flash.
- 12What is a total paper input capacity of the HL-7000 series printers?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14When trying to print from Mac OS® X the print queue is stopped.
- 15What is the recommended paper?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Can I print from or scan to Android™ Smartphone?
- 18What is a "Generic PCL Driver"?
- 19Printouts have wrinkles or creases.
- 20What is the BRAdmin Professional software used for?
- 21The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 22The machine does not print anything.
- 23What driver package format is supported by my Linux distribution?
- 24How to setup the Printer RAMDISK.
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26What kind of memory can I use?
- 27Printouts have a curl or wave.
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32How do I monitor the status of the printer?
- 33I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 34Black toner marks appear across the page.
- 35Lines appears across the page.
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37What can happen if the wrong paper is used in your machine.
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41The printed letters are slanted, positioned incorrectly.
- 42I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 43"DX" is displayed on the LCD, but what does it mean?
- 44Where do I find a Parallel or USB interface cable?
- 45Printouts have toner specks.
- 46How do I know how many pages the printer has printed?
- 47Can I buy any MICR toner?
- 48White spots appear in areas of dense black printing.
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50Uninstall printer drivers (Linux)