FAQs & Troubleshooting
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170 Results
- 1Adjust color settings by using the custom setting in the printer driver
- 2How do I use the "Print to file" feature?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 6The printer status is Offline or Paused.
- 7When I print directly from the USB flash drive only an error page prints. What can I do?
- 8How do I replace the Belt Unit?
- 9I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 10How do I replace the Waste toner box?
- 11What kind of the USB Flash Memory Drive I can use?
- 12What driver package format is supported by my Linux distribution?
- 13Cannot print after a Windows 10 update (June 2020)
- 14I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 16Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 17"JAM MP TRAY" error appears on the LCD. What should I do?
- 18Print on both sides of the paper.
- 19Delete print jobs from the print queue.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21How to identify your Operating System (OS).
- 22Can I print from or scan to Android™ Smartphone?
- 23How do I improve the color density? (Print Calibration)
- 24The printer prints unexpectedly or it prints garbage.
- 25"JAM INSIDE" error appears on the LCD. What should I do?
- 26Replace the drum unit.
- 27What can happen if the wrong paper is used in your machine.
- 28What is the recommended paper?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33The paper is skewed when it's printed.
- 34Is my Brother machine compatible with Windows Vista?
- 35"JAM REAR" error appears on the LCD. What should I do?
- 36"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 37What kind of memory can I use?
- 38Printouts have a curl or wave.
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40How do I install additional memory?
- 41Colored streaks or bands down the page.
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Open the Status Monitor
- 44Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 45How do I replace the Waste toner box?
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48"Offline" appears on the Status Monitor.
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.