FAQs & Troubleshooting
Latest |
145 Results
- 106/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 206/01/2023Delete print jobs from the print queue.
- 305/16/2023I cannot print from my computer via USB.
- 403/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 503/27/2023Change the printer driver settings (Windows/macOS)
- 603/27/2023The printer status is Offline or Paused.
- 702/28/2023Verify the Brother machine connected to the Wired Network (For Windows)
- 802/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 912/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 1012/13/2022How to identify your Operating System (OS).
- 1111/07/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1210/24/2022Can I print using the IPP protocol on Windows XP?
- 1310/12/2022Can I print from DOS applications?
- 1408/22/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 1507/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 1605/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1704/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1804/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 1903/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2011/10/2021Open the Control Panel (For Windows)
- 2109/30/2021Uninstall the printer drivers (For Windows)
- 2207/16/2020Cannot print after a Windows 10 update (June 2020)
- 2306/14/2019Windows 10 Support Information
- 2410/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2507/30/2018I cannot print from my computer via network. (For Windows)
- 2607/05/2018Windows 7 Support Information
- 2710/27/2017I cannot print from my computer via network. (For Macintosh)
- 2810/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 2903/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3003/25/2016Verify the Brother machine connected to the Wired Network (For Macintosh)
- 3103/25/2016What is the difference between the toner cartridge and the drum unit?
- 3203/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 3303/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 3403/25/2016What is the Network Shared printing?
- 3503/25/2016Discover the MAC address of the Brother network card
- 3603/25/2016Can I print from or scan to Android™ Smartphone?
- 3703/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 3803/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 3903/23/2016What can happen if the wrong paper is used in your machine.
- 4003/23/2016What is the BRAdmin Professional software used for?
- 4111/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 4211/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 4311/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 4411/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4510/02/2014Selecting the best possible print quality from a Windows PC
- 4609/26/2014How to use the Driver Deployment Wizard software
- 4709/25/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 4809/19/2014Print on both sides of the paper.
- 4906/17/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 5006/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.