FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I get a TS error when trying to print on a wireless network.
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Load paper in the paper tray
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Turn the Toner Save Mode on or off.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Replace Drum
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Can I print from or scan to Android™ Smartphone?
- 17What driver package format is supported by my Linux distribution?
- 18Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Adjust the copy density and contrast
- 21I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 22Replace WT (waste toner) Box
- 23What is Brother iPrint&Scan?
- 24The printer status is Offline or Paused.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Replace Belt
- 27Carry out calibration to improve the color density
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Replace Toner
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Adjust color settings by using the custom setting in the printer driver
- 34Wrinkle
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36Print on both sides of the paper (2-sided/duplex Printing).
- 37Curled or wavy
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Add your Brother machine with AirPrint (macOS)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Configure and use the Scan to FTP feature
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 44No Tray
- 45I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 46No Paper
- 47I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 48What is the recommended paper?
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50I cannot save a file downloaded from the Brother support website (For Windows)