FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from or scan to Android™ Smartphone?
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6What is Status Monitor and how can I turn it on/off?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8What kind of paper can I use?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10What is the printable area per page?
- 11How do I install the Lower Tray Unit? (LT-500)
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13The printed letters are slanted, positioned incorrectly.
- 14The machine does not print anything.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Change the printer driver settings (Windows/macOS)
- 17What kind of envelopes should I avoid?
- 18What kind of memory can I use?
- 19Printouts have wrinkles or creases.
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21What is the BRAdmin Professional software used for?
- 22Print on both sides of the paper(2-sided/Duplex Printing).
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24Cannot print after a Windows 10 update (June 2020)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26How to identify your Operating System (OS).
- 27The printer status is Offline or Paused.
- 28What kind of labels and transparencies can I use?
- 29The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 30The printer prints unexpectedly or it prints garbage.
- 31Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 32PAPER JAM
- 33I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 34The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 35Printouts have a curl or wave.
- 36Can I print from DOS applications?
- 37How do I install additional memory? (DIMM)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Delete print jobs from the print queue.
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Functions supported in the Windows 7 built-in drivers
- 42The paper is skewed when it's printed.
- 43What kind of paper should I avoid?
- 44What kind of USB cable should I use?
- 45JAM REAR
- 46The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 47Printouts have toner specks.
- 48JAM INSIDE
- 49JAM TRAY 2
- 50JAM MP TRAY