FAQs & Troubleshooting
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153 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The machine does not print anything.
- 4The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9What kind of envelopes should I avoid?
- 10Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12Cannot print after a Windows 10 update (June 2020)
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14Printouts have a curl or wave.
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17The printer status is Offline or Paused.
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19Functions supported in the Windows 7 built-in drivers
- 20Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 21What kind of USB cable should I use?
- 22What driver package format is supported by my Linux distribution?
- 23Change the printer driver settings (Windows/macOS)
- 24The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 25I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27The printed letters are slanted, positioned incorrectly.
- 28What kind of labels and transparencies can I use?
- 29What kind of paper should I avoid?
- 30I cannot print from Mac OS X.
- 31Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 32Can I print from DOS applications?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34How to identify your Operating System (OS).
- 35Can I print from or scan to Android™ Smartphone?
- 36The paper is skewed when it's printed.
- 37The printer prints unexpectedly or it prints garbage.
- 38How do I perform a factory reset?
- 39When trying to print from Mac OS® X the print queue is stopped.
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42What kind of paper can I use?
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44Using the PING command to troubleshoot problems.
- 45What do the LED indications mean?
- 46How do I print a Test page?
- 47Delete print jobs from the print queue.
- 48What kind of memory can I use?
- 49Printouts have wrinkles or creases.
- 50What can happen if the wrong paper is used in your machine.