FAQs & Troubleshooting
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343 Results
- 1List of Error Messages for CanvasWorkspace (Exxxxx / Nxxxxx)
- 2How to Activate an Accessory Kit* (Rhinestone, Emboss Kit, etc.) for the Cutting Machine.
- 3Downloading Optional Design Pattern Collection (My Collection Function)
- 4How to Activate the Calligraphy Kit
- 5What should I do if the scanned and cut positions are misaligned?
- 6Scanning a Background Image (Background Scanning).
- 7ErrS12 appears on the computer screen.
- 8What type of cut files and projects containing cut data other than built-in patterns are available?
- 9M4452001 appears on the Artspira app screen.
- 10Cut a thin fabric for the quilt piece. (How to use the High Tack Adhesive Fabric Support Sheet.)
- 11How Do I Perform Trial Cutting for Roll Feeder? (Test Cut)
- 12Thumbnail of the Cutting Data Is Not Displayed Correctly.
- 13If the blade cuts through the mat, can tape, etc., be attached to the back so the mat can be reused?
- 14The pattern transferred from the Artspira app does not appear on the screen of the machine
- 15E95001 appears on the computer screen.
- 16How do I update the software of the cutting machine?
- 17Data cannot be transferred even though the machine number has been input. (M5622201)
- 18ErrS99 appears on the computer screen.
- 19ErrS24 appears on the computer screen.
- 20Attaching the Material/Peeling Off the Material
- 21Can tape other than masking tape be used to secure materials to the cutting mat?
- 22Changing and Deleting CanvasWorkspace login ID that is registered to your machine with CanvasWorkspace
- 23Data cannot be saved to a USB flash drive
- 24Support OS Information about ScanNCut Link Plug-in for Adobe® Illustrator®
- 25List of Error Messages for CanvasWorkspace (ErrSxx / NoteSxx)
- 26ErrS01 appears on the computer screen.
- 27Troubleshooting about the Mat
- 28Can different types of material be attached to the same mat for cutting?
- 29Embroidery data (.phc, .pes or .phx files) read from a USB flash drive is not displayed.
- 30How to Use the Enhanced Image Tracing on CanvasWorkspace for PC [Video]
- 31E94002 appears on the computer screen.
- 32"Please register your machine." appears on the computer screen.
- 33How To Change the Registered Machine Number That Imports The Optional Pattern Collection (Ex. Disney Pattern and Calligraphy Pattern/Font)
- 34Mat, Cutting Blade and Material Combinations
- 35How can I cleanly cut hard and thick materials?
- 36E03005 appears on the computer screen.
- 37Care and Maintenance (Cleaning the Trimmer Blade)
- 38Can the Cutting mat or Scanning mat for the ScanNCut (CM series) be used in the ScanNCut DX (SDX series)?
- 39List of Error Messages
- 40FC1 files on USB flash drives of optional patterns cannot be imported into CanvasWorkspace.
- 41Can the cutting machine transfer a pattern with a USB cable?
- 42E92001 appears on the Artspira app screen.
- 43List of Error Messages for CanvasWorkspace (Others)
- 44ErrS52 appears on the computer screen.
- 45ErrS51 appears on the computer screen.
- 46ErrS04 appears on the computer screen.
- 47Can multiple sheets of material be overlapped and attached to the mat?
- 48What Should I do if the Machine cannot be Turned On Correctly? (Machine's LCD Touchscreen Display is not displayed correctly)
- 49Can the cutting machine cut all materials automatically with the auto blade?
- 50Can the cutting machine cut felt, leather and synthetic leather?