FAQs & Troubleshooting
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143 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 3How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 4How to set up the cap frame driver. [Video instructions]
- 5How to Embroider on Clothes. [Video instructions]
- 6How to Embroider on Cap. [Video instructions]
- 7How to use the Round frame (PRPRFK1) [Video instructions]
- 8How to Embroider on Bag. [Video instructions]
- 9How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 10How to Embroider on Shoes. [Video instructions]
- 11How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 12The App shows the message "Settings screen".
- 13Data cannot be saved to a USB flash drive
- 14How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]
- 15How to use the Sleeve frame (PRHSL200 / PRHSL200AP) [Video instructions]
- 16How to Embroider on Pet Collar. [Video instructions]
- 17Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 18How to configure administrator lock
- 19How to use the the versatile magnetic frame [Video instructions]
- 20Introducing Brother My Stitch Monitor application
- 21How to set up the cap frame. [Video instructions]
- 22The App shows the message "No Supported Machines Found".
- 23Data cannot be transferred even though the machine number has been input. (M5622201)
- 24"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 25How to assemble the Dedicated Stand. (Optional accessory : PRNSTD) [Video instructions]
- 26Maintenance (Cleaning the thread paths of the upper threads) [ Video ]
- 27There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.
- 28"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 29Maintenance (Cleaning the bobbin case) [ Video ]
- 30E92001 appears on the Artspira app screen.
- 31Multiple data cannot be transferred to the machine at once
- 32The monitoring app on the smart device receives the notification items I do not need.
- 33"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 34"Preventive maintenance is recommended" message appears on the LCD. What does it mean?
- 35How to unsubscribe from Artspira
- 36The pattern transferred from the Artspira app does not appear on the screen of the machine
- 37What is operator lock?
- 38How to access setting screens (when administrator lock is enable)
- 39How do I use the embroidery crosshair positioning laser function to align the embroidering position?
- 40"Includes a special pattern that cannot be saved to external memory. Save the pattern in the machine’s memory." message appears on the LCD. What does it mean?
- 41"Wiper error." message appears on the LCD. What does it mean and how do I clear it?
- 42Maintenance (Clean the hook)
- 43M4345001 appears on the Artspira app screen.
- 44There is no machine that can be transferred
- 45How to disconnect the machine from Artspira using the Artspira app
- 46M4452001 appears on the Artspira app screen.
- 47M4341001 appears on the Artspira app screen.
- 48M2102501 appears on the Artspira app screen.
- 49How to activate/deactivate key display optimization
- 50How to specify/change key display optimization