FAQs & Troubleshooting
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101 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2Touch panel is malfunctioning.
- 3How do I adjust thread tension for embroidering?
- 4How do I wind the bobbin?
- 5The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 6How do I adjust the sensitivity of the operation keys?
- 7The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 8How do I restart embroidering if the thread breaks or the bobbin runs out of thread during embroidering?
- 9It is difficult to remove the needle plate cover from the machine. (How do I remove the needle plate cover from the machine?)
- 10How do I remove or attach the Embroidery foot ?
- 11[Embroidery machine users] How to retrieve the data transferred from Artspira
- 12Fabric puckers
- 13How do I hoop the fabric in the embroidery frame?
- 14Data cannot be saved to the machine
- 15The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 16"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 17"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 18Stitches are skipped
- 19"Preventive maintenance is recommended." ppears on the LCD.
- 20Embroidery
- 21The pattern transferred from the Artspira app does not appear on the screen of the machine
- 22"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 23"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 24How do I change the needle ?
- 25Data cannot be saved to a USB flash drive
- 26Data cannot be transferred even though the machine number has been input. (M5622201)
- 27How do I attach or remove the embroidery frame ?
- 28Where do I put the oil in my machine?
- 29"Cannot change the configuration of the characters." message appears on the LCD. What does it mean?
- 30How to unsubscribe from Artspira
- 31How to disconnect the machine from Artspira using the Artspira app
- 32"The machine is still trying to connect to your wireless network." message appears on the LCD. What does it mean?
- 33Upper thread breaks.
- 34"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 35"The SSID and Network Key are incorrect." message appears on the LCD. What does it mean?
- 36Tips for getting better embroidery results
- 37"F04" appears on the LCD. What does it mean?
- 38"USB media error" message appears on the LCD. What does it mean?
- 39"The bobbin winder safety device has activated. Is the thread tangled?" message appears on the LCD. What does it mean?
- 40How do I clean the race?
- 41There is no machine that can be transferred
- 42About the contents and data treated by Artspira app
- 43Needle breaks.
- 44"F06" appears on the LCD. What does it mean?
- 45"F02" appears on the LCD. What does it mean?
- 46"Pattern extends to the outside of embroidery frame. This function cannot be used at this time." message appears on the LCD. What does it mean?
- 47"Pattern extends to the outside of embroidery frame. Add no additional characters." message appears on the LCD. What does it mean?
- 48"Cannot change the font since some letters are not included to the selected font." message appears on the LCD. What does it mean?
- 49How do I set the bobbin?
- 50"A malfunction occurred. Turn the machine off, then on again." message appears on the LCD. What does it mean?