FAQs & Troubleshooting
![]() |
Popular |
150 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How do I hoop the fabric in the embroidery frame?
- 3How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 4How to use the Multi-purpose Screwdriver.
- 5Using the embroidery needle plate cover
- 6How do I Play the Tutorial Video?
- 7How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 8How to embroider an appliqué pattern [Video instructions]
- 9How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 10How to Change Embroidering Order (My Connection) [Video]
- 11Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 12The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 13How do I adjust thread tension for embroidering?
- 14The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 15"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 16How do I save the embroidery patterns in the machine’s memory?
- 17Introducing Brother My Stitch Monitor application
- 18Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 19The App shows the message "No Supported Machines Found".
- 20How do I change the font type in the embroidery pattern?
- 21Where do I put the oil in my machine?
- 22"Attach the embroidery frame." message appears on the LCD. What does it mean?
- 23List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 24E92001 appears on the Artspira app screen.
- 25M5612301 appears on the Artspira app screen.
- 26The pattern transferred from the Artspira app does not appear on the screen of the machine
- 27Introducing the Brother Artspira application
- 28M5622201 appears on the Artspira app screen.
- 29The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 30Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 31The App shows the message "The calibration sheet cannot be detected."
- 32The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 33"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 34"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 35The handwheel feels sluggish when it is turned.
- 36Embroidery pattern does not sew out correctly.
- 37M4452001 appears on the Artspira app screen.
- 38"The upper thread may not be threaded correctly. Thread the upper thread from the beginning." message appears on the LCD. What does it mean?
- 39M4345001 appears on the Artspira app screen.
- 40Data cannot be saved to a USB flash drive
- 41Data cannot be saved to the machine
- 42Data cannot be transferred even though the machine number has been input. (M5622201)
- 43M4210001 appears on the Artspira app screen.
- 44"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 45"The machine is still trying to connect to your wireless network." message appears on the LCD. What does it mean?
- 46List of Error messages for My Design Snap
- 47The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 48The App shows the message "The embroidery frame cannot be detected."
- 49The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 50"Includes a special pattern that cannot be saved to external memory. Save the pattern in the machine's memory." message appears on the LCD. What does it mean?