FAQs & Troubleshooting
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- 1Tutorial videos on how to use the machine [Video instructions]
- 2Using the embroidery needle plate cover
- 3How to use the Multi-purpose Screwdriver.
- 4The App shows the message "No Supported Machines Found".
- 5How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 6How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 7How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 8The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 9How do I adjust thread tension for embroidering?
- 10Bobbin thread does not wind neatly on the bobbin.
- 11How do I retrieve the embroidery pattern from the machine’s memory?
- 12"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 13How to embroider an appliqué pattern [Video instructions]
- 14What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 15List of Error messages for My Design Snap
- 16Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 17How do I hoop the fabric in the embroidery frame?
- 18Embroidery
- 19The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 20About the threads and the bobbin case when embroidering
- 21Loops appear on the surface of the fabric when embroidering
- 22How do I Play the MPEG-4 (MP4) Videos?
- 23How do I Play the Tutorial Video?
- 24How do I save the embroidery patterns in the machine’s memory?
- 25"Preventive maintenance is recommended" appears on the LCD.
- 26The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 27The App shows the message "Embroidery positioning sticker not found".
- 28"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 29The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 30Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 31How do I clean the race?
- 32Introducing Brother My Design Snap application
- 33The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 34Embroidery pattern does not sew out correctly.
- 35Data cannot be saved to the machine
- 36What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 37How to Change Embroidering Order (My Connection) [Video]
- 38The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 39Embroidery unit does not operate.
- 40Bobbin thread breaks
- 41Fabric puckers
- 42Stitches are skipped
- 43The pattern transferred from the Artspira app does not appear on the screen of the machine
- 44Data cannot be transferred even though the machine number has been input. (M5622201)
- 45The App shows the message "The embroidery frame cannot be detected."
- 46How do I change the font type in the embroidery pattern?
- 47"OK to revert to previous color changes?" message appears on the LCD. What does it mean?
- 48Data cannot be saved to a USB flash drive
- 49Introducing Brother My Stitch Monitor application
- 50Tutorial videos on how to use My Design Snap with the machine [Video instructions]