FAQs & Troubleshooting
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121 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3How to identify your Operating System (OS).
- 4Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 5Can I print from or scan to Android™ Smartphone?
- 6Functions supported in the Windows 7 built-in drivers
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8What can happen if the wrong paper is used in your machine.
- 9The paper is skewed when it's printed.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Change the printer driver settings (Windows/macOS)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13How do I clean the Scanner to improve the copy or fax quality?
- 14What driver package format is supported by my Linux distribution?
- 15Change or delete an existing One Touch or Speed Dial number.
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What is Distinctive Ring and how do I program it?
- 19What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 20Can I confirm that the FAX was sent correctly?
- 21Can I reduce the size of a received fax on this machine?
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 23Delete print jobs from the print queue.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25How can I clear the "PAPER JAM" error message?
- 26I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 27Uninstall printer drivers (Linux)
- 28I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 29The machine does not print anything.
- 30I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 31When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 32All print jobs are aborted and nothing is printed. (Linux)
- 33I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35Large characters are printed incorrectly. (Linux)
- 36I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 37Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 39Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 40I am experiencing problems sending a fax, what can I do?
- 41Why doesn't the machine answer when receiving a call?
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45Print command (cupswrapper) (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?