FAQs & Troubleshooting
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176 Results
- 1How can I improve poor print quality ?
- 2When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The printer status is Offline or Paused.
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 10Stop my Brother machine from automatically redialing a busy number.
- 11How do I clean white or black spots on printed documents?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 14Printing on thick paper or transparencies.
- 15What driver package format is supported by my Linux distribution?
- 16Change the printer driver settings (Windows/macOS)
- 17What are the recommended specifications for the paper I should use on my product?
- 18When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20Delete print jobs from the print queue.
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22How can I change the print resolution?
- 23What is Distinctive Ring and how do I program it?
- 24My FAX/MFC will not Dial. Why?
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 27I cannot print from my computer via USB.
- 28I am experiencing problems sending a fax, what can I do?
- 29What does "COMM.ERROR" on the LCD display mean?
- 30How to identify your Operating System (OS).
- 31I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 32I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 33Change the quality of the faxes I send (Fax Resolution).
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 35Verify if the Brother machine has a dial tone
- 36How do I load legal size paper in the paper tray?
- 37How can I program my Brother machine's electronic cover page?
- 38How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 39How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 40"Paper Jam Inside" error appears on the LCD. What should I do?
- 41"Paper Jam Tray" error appears on the LCD. What should I do?
- 42Document Jam
- 43Why doesn't the machine answer when receiving a call?
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46How can I prevent public users from changing the settings of my Brother machine?
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Open the Control Panel (For Windows)
- 49The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 50My Brother machine has no power.