FAQs & Troubleshooting
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141 Results
- 1How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5One or more of my colors are not printing (blank). What can I do?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12What driver package format is supported by my Linux distribution?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 15Can I reduce the size of a received fax on this machine?
- 16When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 17What is Distinctive Ring and how do I program it?
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21Pre-Required Procedures (Linux)
- 22Change the printer driver settings (Windows/macOS)
- 23"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 24Can I confirm that the FAX was sent correctly?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Delete print jobs from the print queue.
- 29Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30Can I print using only the black ink cartridge when the Color cartridges have run out?
- 31Why doesn't the machine answer when receiving a call?
- 32My FAX/MFC will not Dial. Why?
- 33Can I still receive faxes or calls when the machine is switched off?
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 35How to identify your Operating System (OS).
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Why can't I print when an ink cartridge is empty?
- 38How do I store received faxes into my Brother machine's memory?
- 39How can I re-install the drivers?
- 40Can I print from or scan to Android™ Smartphone?
- 41I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 42When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 43I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 44How can I improve poor print quality?
- 45I cannot print from my computer via USB.
- 46How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48Cannot print after a Windows 10 update (June 2020)
- 49Print command (cupswrapper) (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)