FAQs & Troubleshooting
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141 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4My FAX/MFC will not Dial. Why?
- 5When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7What does "COMM.ERROR" on the LCD display mean?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9How to identify your Operating System (OS).
- 10I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 11The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 12The downloaded driver's name is different from my machine's name. (Linux)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 14Windows 7 Support Information
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16Where can I find the serial number for my unit?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18Vertical streaks appear in my copies.
- 19I cannot install the driver when using the Driver Install Tool. (Linux)
- 20Configure and use PC-FAX (CUPS) (Linux)
- 21Paper size settings are unavailable when I print from OpenOffice (Linux)
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 25I want to print using CUPS while keeping SELinux enabled. (Linux)
- 26Windows 10 Support Information
- 27Open the Control Panel (For Windows)
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 30Verify if the Brother machine has a dial tone
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 33The keys on the control panel do not respond.
- 34How do I print the received faxes that are stored in memory? (Fax Storage)
- 35Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 36How do I replace the Ink Cartridge?
- 37Clear the message "Awaiting Redial"
- 38What is the "Station ID" and how do I set it?
- 39The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 40How can I configure Windows® XP to send faxes?
- 41Uninstall the drivers (Windows)
- 42I'm using Windows®. Print speed is too slow. What can I do?
- 43Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 44What driver package format is supported by my Linux distribution?
- 45Cannot print after a Windows 10 update (June 2020)
- 46When I print images, the quality is not good (Linux)
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50Large characters are printed incorrectly. (Linux)