FAQs & Troubleshooting
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171 Results
- 1Paper Jam
- 2Reset Your Brother Machine
- 3(Video) Load A4/Letter paper
- 4How to identify your Operating System (OS).
- 5Clean the Print Head from Your Brother Machine
- 6Refill Ink
- 7Brother iPrint&Scan cannot find my Brother machine (macOS)
- 8Check the Print Quality
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14(Video) Fill the ink tanks
- 15One or more of my colors are not printing (blank).
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 19Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 20I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 21Print as a Poster (Windows®)
- 22(Video) Unpack your Brother machine
- 23Loading paper in the manual feed slot.
- 24The printer status is Offline or Paused.
- 25(Video) Update the Driver or Firmware for your Brother machine
- 26Turn Off the Show Status Monitor Feature (Windows®)
- 27Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 28(Video) Connect telephone line and power cords
- 29Print using only the black ink tank when the Color tanks have run out.
- 30Check the Print Alignment from Your Brother Machine
- 31Ink Box Full / InkBox Full
- 32Ink Low
- 33Paper Size Mismatch / Size Mismatch
- 34Cover is Open
- 35What driver package format is supported by my Linux distribution?
- 36Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 37Low Temperature
- 38Unable to Scan / Scan Unable
- 39Unable to Print XX
- 40Load envelopes
- 41Save Scanned Data to a Folder as a PDF File
- 42The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 43Reduce Printing Noise
- 44High Temperature
- 45Improve poor print quality.
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47(Video) Set up your Brother machine
- 48(Video) Load an Envelope (Manual Feed Slot)
- 49Printing is slow or printed images are too dark (Windows)
- 50Correct the Paper Feed to Clear Vertical Lines