FAQs & Troubleshooting
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174 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2Ink Low
- 3Refill Ink
- 4Paper Jam
- 5Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 6(Video) Load A4/Letter paper
- 7Ink Box Full / InkBox Full
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9No Paper Fed
- 10Unable to Print 3X
- 11Improve poor print quality.
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Where is the USB port on the machine?
- 14When I print, the pages are smudged with ink.
- 15What is the recommended paper?
- 16How to identify your Operating System (OS).
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Delete print jobs from the print queue.
- 19One or more of my colors are not printing (blank).
- 20(Video) Set up your Brother machine
- 21The scanner cover support has come off. (With Video Instructions)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23(Video) Fill the ink tanks
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 26How do I make sure my Brother machine's copy settings are best suited to the types of copies I make?
- 27Cover is Open
- 28What driver package format is supported by my Linux distribution?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Unable to Scan AX
- 32Low Temperature
- 33Scan and save a document in PDF format for Windows (Scan to File)
- 34Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36(Video) Unpack your Brother machine
- 37(Video) Connect the cords
- 38Can I print from or scan to Android™ Smartphone?
- 39Print using only the black ink tank when the Color tanks have run out.
- 40Load envelopes
- 41When I print photos, the color quality is not good.
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Glossy Paper does not feed correctly.
- 45Load paper in the paper tray
- 46(Video) Load an Envelope
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48"Offline" appears on the Status Monitor.
- 49Unable to Print 5X
- 50I cannot print from my computer via USB.