FAQs & Troubleshooting
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132 Results
- 1Printer Jam or Paper Jam
- 2Error and Maintenance LED Indications
- 3Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 4Refill Ink
- 5Check the ink level and then press [Stop]
- 6Print Unable XX
- 7Paper is Jammed Inside the Machine
- 8Reset Your Machine
- 9(Video) Load A4/Letter papers
- 10Clean the Print Head from Your Brother Machine
- 11How to identify your Operating System (OS).
- 12Other Problems
- 13Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 14Check the Print Quality
- 15One or more of my colors are not printing (blank).
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Paper Size Mismatch / Wrong paper size
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19Load Paper in the Manual Feed Slot
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21Improve poor print quality.
- 22The printer status is Offline or Paused.
- 23(Video) Set up your Brother machine
- 24No Paper / No Paper Fed
- 25(Video) Load Envelopes
- 26(Video) Fill the ink tanks
- 27Brother iPrint&Scan cannot find my Brother machine (macOS)
- 28Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 29"Offline" appears on the Status Monitor. (Windows)
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31(Video) Change the Copy Shortcut button settings
- 32Check the Print Alignment from Your Brother Machine
- 33Delete print jobs from the print queue.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Change the Print Options to Improve Your Print Results
- 36Load Documents on the Scanner Glass
- 37Out of Memory
- 38What is the recommended paper?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Copy an ID Card
- 41Clean the Paper Pick-up Rollers
- 42(Video) When I print photos, the color quality is not good.
- 43What driver package format is supported by my Linux distribution?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46Unable to Scan
- 47Change the printer driver settings (Windows)
- 48I cannot print from my computer via USB.
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.