FAQs & Troubleshooting
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318 Results
- 1(Video) Unpack your Brother machine
- 2(Video) Load A4/Letter paper
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper is Jammed inside the Machine
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Paper is Jammed in the Back of the Machine
- 8Paper is Jammed in the 2-sided Tray
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Use Universal Print (Windows)
- 17Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 18(Video) Connect telephone line and power cords
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Drum !
- 21Document Jam
- 22(Video) Replace the Toner Cartridge
- 23Add your Brother machine with AirPrint (macOS)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29What is Brother iPrint&Scan?
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33Print as a Poster (Windows®)
- 34What kind of envelopes and labels are recommended for printing?
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38Discover the MAC address of the Brother network card
- 39Print both sides of paper or a booklet automatically
- 40I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 41Curled or wavy
- 42Replace Drum
- 43What is the recommended paper?
- 44"Offline" appears on the Status Monitor.
- 45Media Type Mismatch or Media Mismatch
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.