FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load A4/Letter paper
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Print on Both Sides of the Paper (Macintosh)
- 9(Video) Unpack your Brother machine
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14(Video) Replace the Toner Cartridge
- 15(Video) Connect telephone line and power cords
- 16Wrinkles or creases
- 17Media Type Mismatch or Media Mismatch
- 18What is Brother Web Connect?
- 19Print on Both Sides of the Paper (Windows®)
- 20Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22The printer status is Offline or Paused.
- 23Paper is Jammed in the Paper Tray
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 27My printer takes a long time to start printing when using Airprint. (iOS 16)
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 32Manage Your Network Machine Securely Using Web Based Management
- 33Print as a Poster (Windows®)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35(Video) Set up your Brother machine
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Paper is Jammed inside the Machine
- 38Paper is Jammed in the MP tray
- 39I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 40Secure Print (Windows®)
- 41White lines, bands or ribbing across the page
- 42White lines across the page
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Use Universal Print (Windows)
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47Document Jam
- 48Curled or wavy
- 49Replace Drum
- 50Image skewed