FAQs & Troubleshooting
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245 Results
- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The scanner cover support has come off. (With Video Instructions)
- 6What is Brother iPrint&Scan?
- 7How do I know which side up my photo paper should be in the tray?
- 8Load envelopes
- 9Paper Jam
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12How to identify your Operating System (OS).
- 13Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17When I print photos, the color quality is not good.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Printing/ Scanning with a mobile device
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Can I print from or scan to Android™ Smartphone?
- 27I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 28What is the recommended paper?
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31The printer status is Offline or Paused.
- 32I am sharing my Brother machine. I can print but cannot scan.
- 33When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 34Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 35Add your Brother machine with AirPrint (macOS)
- 36I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38Important points for specifying the scan area (Linux)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Connect your Brother machine to your mobile device via a wireless router or access point.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Printing/ Scanning with the Cloud
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 45What is Brother Web Connect?
- 46Unable to Scan AX
- 47Unable to Print 5X
- 48Low Temperature
- 49Ink Low
- 50I cannot scan via USB. (Mac OS X)