FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Replace Ink
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Can I print from or scan to Android™ Smartphone?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Set up your Brother machine on a wireless network.
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11Improve poor print quality.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Paper Jam
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Scan from the Brother iPrint&Scan application using Windows Phone.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25How do I know which side up my photo paper should be in the tray?
- 26One or more of my colors are not printing (blank).
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Printing/ Scanning with a mobile device
- 29What is Brother iPrint&Scan?
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31No Paper Fed
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Install Starter Ink
- 34The printer status is Offline or Paused.
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Connect your Brother machine to your mobile device via a wireless router or access point.
- 40The scanner cover support has come off. (With Video Instructions)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Load paper in the paper tray
- 43After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 44Make a two-sided copy of an ID card.
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48How to identify your Operating System (OS).
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.