FAQs & Troubleshooting
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292 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Toner
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 6The printer status is Offline or Paused.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8What is Brother iPrint&Scan?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14Replace Laser
- 15Set the Brother machine to prevent public access to certain features
- 16Replace Drum
- 17Replace Fuser
- 18Turn the Toner Save mode on or off
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 21Cover is Open
- 22Print on labels and envelopes from the MP tray.
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 25I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Jam Duplex
- 28Jam Rear
- 29Wrinkles or creases
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34What driver package format is supported by my Linux distribution?
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39The print speed is slow.
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 44Wrong Paper Size
- 45Manual Feed
- 46Size mismatch
- 47Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 48Jam Inside
- 49Curled or wavy
- 50White lines down the page