FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Load envelopes, labels, or thick paper into the manual feed slot.
- 4Can I print from or scan to Android™ Smartphone?
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 7What driver package format is supported by my Linux distribution?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12Does NC-2200w work with Windows Vista?
- 13Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 17How do I know the current network configuration?
- 18Load paper.
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 23How can I change the print resolution?
- 24Pre-Required Procedures (Linux)
- 25I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 26How do I clean white or black spots on printed documents?
- 27Printing on thick paper or transparencies.
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33How to identify your Operating System (OS).
- 34The paper is skewed when it's printed.
- 35What are the recommended specifications for the paper I should use on my product?
- 36"Document Jam" error appears on the LCD. What should I do?
- 37What can happen if the wrong paper is used in your machine.
- 38What is the BRAdmin Professional software used for?
- 39I'm using Macintosh. What is the PreScan option used for?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42How do I load legal size paper in the paper tray?
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44The printer status is Offline or Paused.
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46How can I improve poor print quality ?
- 47"Paper Jam Inside" error appears on the LCD. What should I do?
- 48"Paper Jam Tray" error appears on the LCD. What should I do?
- 49When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 50The link icon for Outlook Express is not displayed in PaperPort®. What should I do?