FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot make borderless prints.
- 3How do I clear the message "PAPER JAM" from the display?
- 4I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6Delete print jobs from the print queue.
- 7When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 8What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Can I print from or scan to Android™ Smartphone?
- 12The edge of glossy paper is smudged.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14How do I know which side up my photo paper should be in the tray?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18How do I clear Machine Error 46?
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21Can third party ink be used to refill the ink cartridges?
- 22When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26Why can't I print when an ink cartridge is empty?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30Configure the Scan to Email Feature (Linux)
- 31Uninstall Scan-key-tool. (Linux)
- 32Pre-Required Procedures (Linux)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36Change the printer driver settings (Windows/macOS)
- 37My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 38Can I print using only the black ink cartridge when the Color cartridges have run out?
- 39I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 40The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 41I cannot feed the paper from the Photo Paper Tray.
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45One or more of my colors are not printing (blank). What can I do?
- 46"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 47How do I replace the Ink Cartridge?
- 48I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50I'm unable to access the memory (media) card in the media slot. What can I do?