FAQs & Troubleshooting
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92 Results
- 1Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 2I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4What is Brother iPrint&Scan?
- 5Duplex (two-sided) scan
- 6Replace Parts
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Replace Pad
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Configuring frequently-used scan settings on your Brother machine.
- 11Configuring frequently-used scan settings on your computer.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Can I print from or scan to Android™ Smartphone?
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 16Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Open the "Scanners and Cameras" and Properties.
- 19Replace Roller
- 20"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 23What is Brother Web Connect?
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25Check the IP addresses of your PC and the Brother machine
- 26I cannot connect my machine to the wireless network.
- 27I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31My Brother machine sound level is high while scanning documents.
- 32When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 33Paper suitable for scanning
- 34The LCD displays an error code when I use Web icon (Brother Web Connect).
- 35Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37Document Jam
- 38Install PaperPort™ 12SE onto Windows 10.
- 39Install Presto!® BizCard® onto Windows 10.
- 40Verify the Brother machine connected to the Wireless Network (For Windows)
- 41Verify the Brother machine connected to the Wired Network (For Windows)
- 42Enable the Brother machine's network interface.
- 43Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 44Verify the Brother machine connected to the Wired Network (For Macintosh)
- 45Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 46Unable to Scan XX
- 47Discover the MAC address of the Brother network card
- 48I cannot scan from my computer via network. (For Windows)
- 49I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?