FAQs & Troubleshooting
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92 Results
- 1Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 2I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3What is Brother iPrint&Scan?
- 4Duplex (two-sided) scan
- 5Configuring frequently-used scan settings on your computer.
- 6Changing scan settings in ControlCenter.
- 7Replace Pad
- 8What is Brother Web Connect?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10My Brother machine could not be found over the network when I installed drivers on my PC.
- 11Multifeed
- 12Can I print from or scan to Android™ Smartphone?
- 13Open the "Scanners and Cameras" and Properties.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15Configuring frequently-used scan settings on your Brother machine.
- 16When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 17Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21How to identify your Operating System (OS).
- 22Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 23Replace Roller
- 24Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 25Document Jam
- 26Out of Memory
- 27"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30Unusable Device
- 31Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 32Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34My Brother machine sound level is high while scanning documents.
- 35The LCD displays an error code when I use Web icon (Brother Web Connect).
- 36Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 37Reset the network settings to the factory default.
- 38I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 39Enable the Brother machine's network interface.
- 40Load Documents
- 41I cannot scan from my computer via network. (For Macintosh)
- 42Open the Control Panel (For Windows)
- 43Verify the Brother machine connected to the Wireless Network (For Windows)
- 44Important points you need to confirm before configuring your Brother machine for a wireless network.
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46Check the IP addresses of your PC and the Brother machine
- 47Clean the Pick-up Roller
- 48Check your machine's IP Address or Node Name
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.