FAQs & Troubleshooting
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91 Results
- 1Update the Driver or Firmware for your Brother machine
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5Document Jam
- 6"Multifeed detection" or "Multifeed Detection Error"
- 7Replace Pick up roller
- 8What is Brother iPrint&Scan?
- 9Duplex (two-sided) scan
- 10Your Scanner Cannot Be Detected on the Network During Installation
- 11Reset the Scheduled maintenance counter
- 12Can not scan a long document.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Can I print from or scan to Android™ Smartphone?
- 15Uninstall the Brother Software and Drivers (Windows)
- 16How to identify your Operating System (OS).
- 17Configuring frequently-used scan settings on your computer.
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20(Video) Update the Driver or Firmware for your Brother machine
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23Unusable Device
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 26My Brother machine is unresponsive.
- 27Load Documents
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Replace Reverse Roller
- 30I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Install PaperPort™ 12SE / 14SE (Windows)
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35Paper suitable for scanning
- 36In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 37Reset the network settings to the factory default.
- 38The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 39Changing scan settings in ControlCenter.
- 40My Brother machine could not be found over the network when I installed drivers on my computer.
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Your Brother Machine Cannot Scan over the Network
- 50I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.