FAQs & Troubleshooting
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79 Results
- 1How to open the Devices and Printers window
- 2Printing is not possible. (USB connection)
- 3How do I uninstall the printer driver?
- 4When I try to use the database function, an application error occurs.
- 5I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 6Where can I find my Brother printer's serial number?
- 7How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8How to use a 9/64" (3.5 mm) wide tape
- 9Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 10I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 11Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 17How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 18How do I create name badges by joining "First Name" and "Last Name" fields together?
- 19How do I center text on the label? (P-touch Editor for Mac)
- 20While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 21Can my printer use TZ/TZe tapes?
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 24I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 25How do I print vertical text? (P-touch Editor 5.x for Windows)
- 26How to identify your Operating System (OS) for Windows or Mac
- 27The display of the P-touch is in French, not in English. How can I change the language?
- 28How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 29How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 30The message "The cassette is incorrect." is displayed.
- 31I cannot find the template files. (P-touch Editor 3.x for Mac)
- 32Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 33How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 34What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 35I connected multiple printers of the same model to one computer but can only print from one of them.
- 36How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 37How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 38How to use the Sequential Numbering function
- 39How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 40How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 41How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 43The tape got jammed or stuck in the printer.
- 44"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 45The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 48Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 49The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 50The top and base layers of the laminated tape are misaligned.