FAQs & Troubleshooting
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272 Results
- 15103/24/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15203/24/2016I cannot scan via USB. (Mac OS X)
- 15303/24/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15403/24/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 15503/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 15603/24/2016Scan a document in Mac OS X 10.7.
- 15703/24/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15803/23/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 15903/23/2016What is the BRAdmin Professional software used for?
- 16009/03/2015Install BookScan & Whiteboard Suite onto Windows 10.
- 16108/25/2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 16205/15/2015Set the date and time
- 16304/06/2015Is my Brother machine compatible with Windows Vista?
- 16412/15/2014One or more of my colors are not printing (blank). What can I do?
- 16511/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16611/20/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 16711/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16811/19/2014How do I load envelopes into my machine?
- 16909/19/2014Scan a document in Mac OS X 10.6.
- 17008/04/2014I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 17106/09/2014Can I print from and scan to iPhone, iPod touch and iPad?
- 17206/04/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17306/04/2014The edge of glossy paper is smudged.
- 17402/20/2014Check the firmware version.
- 17501/29/2014When I print photos, the color quality is not good.
- 17601/27/2014Improve poor print quality.
- 17701/17/2014Change the user interface of ControlCenter3
- 17801/17/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17901/17/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 18001/17/2014Scan an image and insert it in a Windows XP application
- 18101/17/2014Scan a document from a Windows XP application
- 18210/23/2013I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 18306/18/2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18406/18/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18505/17/2013Print using only the black ink cartridge when the Color cartridges have run out.
- 18605/09/2013Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18705/09/2013Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18804/25/2013Is there any way to reduce Ink consumption when printing from my computer?
- 18902/26/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 19002/22/2013In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 19102/22/2013What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 19202/22/2013Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 19302/22/2013Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 19402/21/2013Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19502/08/2013Is there a way to view how much ink is remaining?
- 19601/28/2013The keys on the control panel do not respond.
- 19701/15/2013I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 19801/11/2013I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 19911/19/2012I cannot make borderless prints.
- 20009/13/2012Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4