FAQs & Troubleshooting
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335 Results
- 101I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 102How do I know which receive mode to select?
- 103My Brother machine's PhotoCapture Center® will not recognize my memory card or USB Flash memory drive.
- 104Change the printer driver settings (Windows/macOS)
- 105I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 106When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 107Scan multiple pages into one file instead of each scan being saved as a separate file.
- 108I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 109No Paper Fed
- 110The print speed is very slow when I use XML Paper Specification Printer Driver.
- 111In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 112Where is the USB port on the machine?
- 113Where do I find manuals for my Brother machine?
- 114I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 115Set the Brother machine to prevent public access to certain features.
- 116I'm having problems sending a fax overseas.
- 117I cannot print over a network using the XML Paper Specification Printer Driver.
- 118Why is it necessary for my machine to go through regular cleaning cycles?
- 119I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 120I cannot install the driver when using the Driver Install Tool. (Linux)
- 121Cannot print after a Windows 10 update (June 2020)
- 122Important points for specifying the scan area (Linux)
- 123I am unable to print from a client PC to a printer on a print server. (Linux)
- 124When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 125I cannot save a file downloaded from the Brother support website (For Windows)
- 126Enable the Brother machine's network interface.
- 127Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 128Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 129Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 130Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 131I am unable to change my Brother machine's Receive Mode.
- 132Stop my Brother machine from automatically redialing a number.
- 133Configure a cover page for PC-FAX.
- 134I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 135Is my Brother machine compatible with third party print servers?
- 136My machine does regular cleaning cycles in the night. How can I correct this?
- 137Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 138Where can I get FaceFilter Studio and what can I do with this application?
- 139How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 140Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 141When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 142Can my Brother machine print a report to verify a fax I sent was received?
- 143Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 144I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 145The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 146I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 147Open the Control Panel (For Windows)
- 148I'm having problems sending faxes to one particular number.
- 149Send a fax
- 150Create or view a XML Paper Specification document