FAQs & Troubleshooting
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283 Results
- 101I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 102Scan multiple pages into one file instead of each scan being saved as a separate file.
- 103Transfer faxes to the PC when my machine has a mechanical issue.
- 104What is the recommended paper?
- 105One or more of my colors are not printing (blank).
- 106Add your Brother machine with AirPrint (macOS)
- 107Cannot print after a Windows 10 update (June 2020)
- 108Install BookScan & Whiteboard Suite onto Windows 10.
- 109Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 110Wrong Ink Color
- 111What is AirPrint?
- 112Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 113Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 114Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 115Where is the USB port on the machine?
- 116I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 117Glossy Paper does not feed correctly.
- 118Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 119High Temperature
- 120The edge of glossy paper is smudged.
- 121Clean the paper pick-up rollers
- 122My Brother machine feeds multiple sheets of paper at a time.
- 123Improve poor print quality.
- 124I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 125I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 126I get a TS error when trying to print on a wireless network.
- 127Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 128Copy on Both Sides of the Paper (1-sided to 2-sided/2-sided to 2-sided)
- 129Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 130Low Temperature
- 131Configure a cover page for PC-FAX.
- 132I am sharing my Brother machine. I can print but cannot scan.
- 133Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 134Forward a fax to another fax machine when my machine has a mechanical problem.
- 135What is Distinctive Ring and how do I program it?
- 136The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 137I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 138Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 139Install PaperPort™ 12SE / 14SE (Windows)
- 140Install the built-in drivers (For Windows 8 and Windows 10)
- 141I can print but cannot scan via network. (For Mac)
- 142I'm using Windows XP. I cannot scan with the USB cable.
- 143In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 144Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 145Configure and use the Scan Key Tool (Linux)
- 146When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 147Uninstall printer drivers (Linux)
- 148Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 149How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 150Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.