FAQs & Troubleshooting
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348 Results
- 101Locate files scanned with ControlCenter2 (For Macintosh)
- 102I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 103I cannot remove red-eye.
- 104I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "Server Time-out" appears on the LCD. What should I do?
- 105How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 106Make a two-sided copy. (Duplex)
- 107Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 108I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 109My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 110Cannot print after a Windows 10 update (June 2020)
- 111Scan from the Brother iPrint&Scan application using Windows Phone.
- 112Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 113Download a file from the "Downloads" section and save it to Windows 8 computer.
- 114Stop my Brother machine from automatically redialing a number.
- 115When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 116Can I restrict access to certain operations on my Brother machine?
- 117I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 118Can I connect to the Active Directory server using the LDAP feature?
- 119Which E-mail packages are compatible with ControlCenter3?
- 120I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 121When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 122Where is the USB port on the machine?
- 123The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 124Can my Brother machine print a report to verify a fax I sent was received?
- 125Print the Network Configuration List
- 126Send a fax
- 127I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 128I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 129When I print photos, the color quality is not good.
- 130I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 131When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 132Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 133How do I know which receive mode to select?
- 134Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 135Why doesn't the machine answer when receiving a call?
- 136When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 137I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 138I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 139Configure and use the Scan Key Tool (Linux)
- 140Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 141Open the "Scanners and Cameras" and Properties.
- 142I cannot print from my computer via USB.
- 143Scan an image and insert it in a Windows XP application
- 144Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 145How do I clean the Scanner to improve the copy or fax quality?
- 146I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 147I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 148I get a TS error when trying to print on a wireless network.
- 149I cannot make borderless prints.
- 150Configure a cover page for PC-FAX.