FAQs & Troubleshooting
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151 Results
- 101What is Multi-Function Link Pro Suite?
- 102I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 103Uninstall the drivers (Windows)
- 104Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 105Open the Control Panel (For Windows)
- 106I cannot print from my computer via USB.
- 107I can receive a fax, but cannot receive a telephone call.
- 108Is my Brother machine compatible with third party print servers?
- 109Verify if the Brother machine has a dial tone
- 110When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 111Scan a document in Mac OS X 10.7.
- 112Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 113Scan an image and insert it in a Windows XP application
- 114I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 115Clear the paper jam or printer jam.
- 116I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 117Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 118How do I know which receive mode to select?
- 119The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 120Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 121Where can I find the serial number for my unit?
- 122Is there any way to view how much ink is remaining?
- 123"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 124What does "COMM.ERROR" on the LCD display mean?
- 125I cannot receive a color fax. Why?
- 126Where is the full User's Guide? I can't find enough information in the paper manual.
- 127I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 128I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 129I'm unable to access the memory (media) card in the media slot. What can I do?
- 130Images of the thumbnail page from the media (memory) card won't print.
- 131Delete print jobs from the print queue.
- 132The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 133What is the Network Shared printing?
- 134I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 135My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 136How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 137Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 138Scan a document in Mac OS X 10.6.
- 139Scan a document in Windows 8 and Windows 10.
- 140I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 141When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 142When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 143I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 144When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 145I'm using Windows®. Print speed is too slow. What can I do?
- 146Vertical streaks appear in my copies.
- 147I'm using Macintosh. What is the PreScan option used for?
- 148How do I clear a Machine Error 41, ME41 from the display?
- 149How can I clear the "INK EMPTY" message?
- 150What does "MACHINE ERROR XX" mean?