FAQs & Troubleshooting
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146 Results
- 101I cannot scan via USB. (Mac OS X)
- 102When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 103I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 104Scan a document from a Windows Vista application
- 105I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 106Clear the paper jam or printer jam.
- 107Can I print a report that will show a listing of faxes I sent and received?
- 108The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 109I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 110Where can I find the serial number for my unit?
- 111How can I improve poor print quality?
- 112When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 113Why are my sent faxes always received with a black vertical line down the page?
- 114When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 115"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 116I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 117I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 118What is Multi-Function Link Pro Suite?
- 119Where is the full User's Guide? I can't find enough information in the paper manual.
- 120How can I configure Windows® XP to send faxes?
- 121I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 122I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 123When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 124Vertical streaks appear in my copies.
- 125Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 126Cannot print after a Windows 10 update (June 2020)
- 127How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 128Install the built-in drivers (For Windows 8 and Windows 10)
- 129Verify if the Brother machine has a dial tone
- 130In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 131Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 132Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 133Uninstall the drivers. (Mac OS X 10.5)
- 134How can I re-install the drivers?
- 135When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 136How can I clear the "PLS OPEN COVER" error message on LCD?
- 137What does "COMM.ERROR" on the LCD display mean?
- 138I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 139When trying to print from Mac OS® X the print queue is stopped.
- 140I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 141I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 142When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 143Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 144How do I clear the "Awaiting Redial" message?
- 145I'm using Windows®. Print speed is too slow. What can I do?
- 146When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?