FAQs & Troubleshooting
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236 Results
- 10109/24/2020How to use the Narrow Hemmer Foot. (Optional accessory : SA126 / F002N, SA127 / F003N) [Video instructions]
- 10209/24/2020How to use the Stitch in the Ditch Foot. (Optional accessory : SA191 / F065) [Video instructions]
- 10309/24/2020How to use the Edge Joining Foot. (Optional accessory : SA184 / F056) [Video instructions]
- 10409/24/2020How to use the Concealed Zipper Foot. (Optional accessory : SA128 / F004N) [Video instructions]
- 10509/24/2020How to use the Blind Stitch Foot. (Optional accessory : SA133 / F017N, SA134 / F018N) [Video instructions]
- 10609/24/2020How to use the Piping Foot. (Optional accessory : SA192 / F067) [Video instructions]
- 10709/24/2020How to use the Adjustable Zipper and Piping Foot. (Optional accessory : SA161 / F036N) [Video instructions]
- 10809/24/2020How to use the Quilting Foot. (Optional accessory : SA129 / F005N, SA187 / F061) [Video instructions]
- 10909/24/2020How to use the Walking Foot. (Optional accessory : SA140 / F033N, SA107 / F034N, SA169 / F050N, SA188 / F062, SA132 / F016N) [Video instructions]
- 11009/24/2020How to use the 1/4 inch Piecing Foot. (Optional accessory : SA125 / F001N, SA185 / F057) [Video instructions]
- 11110/15/2019High-pitched sound while sewing
- 11209/26/2019How to Use the Thread Trimming Function. (Jump Stitch Trim)
- 11309/24/2019How do I retrieve the patterns from the machine’s memory?
- 11409/24/2019How do I attach or remove the embroidery frame ?
- 11508/30/2019After starting to monitor the machine, I cannot receive any information of the machine on the App.
- 11608/30/2019The App shows the message "Machine Connection Error".
- 11707/29/2019Upper thread tightened up
- 11807/29/2019When embroidering a couching pattern, the upper thread tension was disturbed.
- 11907/29/2019High-pitched sound while embroidering
- 12007/29/2019Bobbin thread breaks
- 12107/09/2019"Use the presser foot lifter button to lower the presser foot." message appears on the LCD. What does it mean?
- 12207/09/2019"Select a stitch." message appears on the LCD. What does it mean?
- 12307/09/2019"Not enough available memory to save the data. Delete some patterns or use a different media." message appears on the LCD. What does it mean?
- 12407/09/2019"Make sure embroidery frame is moved as far back as possible. LOCK DOWN THE FRAME-SECURING LEVER." message appears on the LCD. What does it mean?
- 12507/09/2019"OK to delete the setting?" message appears on the LCD. What does it mean?
- 12607/09/2019"In twin needle mode, the automatic needle threading button cannot be used." message appears on the LCD. What does it mean?
- 12707/09/2019"The upper thread may not be threaded correctly. Thread the upper thread from the beginning." message appears on the LCD. What does it mean?
- 12807/09/2019"This USB media cannot be used." message appears on the LCD. What does it mean?
- 12907/09/2019"When the speed controller is set to control the zigzag stitch width, the "Start/Stop" button does not operate." appears on the LCD.
- 13007/09/2019"Check and rethread the upper thread." message appears on the LCD. What does it mean?
- 13102/14/2019The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 13202/14/2019The sewing stitch design data cannot be transferred from PE-DESIGN 11 to the sewing machine via the wireless network.
- 13302/14/2019The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 13402/14/2019The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 13502/13/2019The embroidery data does not be recognized with the embroidery machine.
- 13602/13/2019How do I confirm the machine number for my machine.
- 13702/13/2019Sewing result of buttonhole with the buttonhole foot A+ is not good.
- 13802/13/2019I tried to sew a buttonhole with the buttonhole foot A+, but the machine didn't start sewing.
- 13911/06/2018Needle breaks.
- 14011/06/2018Fabric is caught in the machine and cannot be removed
- 14109/26/2018Stitch pattern does not turn out
- 14209/26/2018Loops appear on the surface of the fabric when embroidering
- 14309/25/2018How do I recall a specific embroidery pattern from a USB flash drive or a SD card?
- 14409/25/2018How to Create a Pattern with Illustration Scan. [My Design Center]
- 14509/25/2018How to Create a Pattern with Line Scan. [My Design Center]
- 14609/25/2018How do I Align the Embroidering Position (Using the Built-In Camera)?
- 14709/25/2018Embroidery pattern does not sew out correctly.
- 14809/21/2018How do I adjust the presser foot pressure?
- 14909/21/2018Bobbin thread does not wind neatly on the bobbin.
- 15009/21/2018For better results when sewing stretch fabrics