FAQs & Troubleshooting
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225 Results
- 101Uninstall printer drivers (Linux)
- 102Windows 10 Support Information
- 103Open the Control Panel (For Windows)
- 104Install the built-in drivers (For Windows 8 and Windows 10)
- 105I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 106A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 107I cannot print from my computer via USB.
- 108I am sharing my Brother machine. I can print but cannot scan.
- 109I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 110I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 111I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 112In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 113I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 114I am experiencing problems sending a fax, what can I do?
- 115How do I program the date and time?
- 116When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 117How can I clear the "PLS OPEN COVER" error message on LCD?
- 118What does "MACHINE ERROR XX" mean?
- 119Replace the drum unit.
- 120The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 121What is Multi-Function Link Pro Suite?
- 122Replace the toner cartridge.
- 123When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 124When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 125Configure and use the Scan Key Tool (Linux)
- 126Cannot print after a Windows 10 update (June 2020)
- 127The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 128I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 129When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 130I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 131When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 132I installed scan-key-tool, but it does not work. (Linux)
- 133When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 134Command List of brscan. (Linux)
- 135Important points for specifying the scan area (Linux)
- 136Uninstall the scanner driver. (Linux)
- 137Uninstall Scan-key-tool. (Linux)
- 138Configure scan settings without administrator privileges (Linux)
- 139Firewall port requirements of the Scan Key Tool (Linux)
- 140How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 141The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 142Open the "Scanners and Cameras" and Properties.
- 143The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 144The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 145What is the Network Shared printing?
- 146Do I need a telephone line to send and receive faxes with my Brother machine?
- 147Change the printer driver settings (Windows/macOS)
- 148Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 149I can print but cannot scan via network. (For Macintosh)
- 150I can receive a fax, but cannot receive a telephone call.