FAQs & Troubleshooting
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Latest |
225 Results
- 10103/24/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10203/24/2016Is my Brother machine compatible with third party print servers?
- 10303/24/2016I cannot scan via USB. (Mac OS X)
- 10403/24/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 10503/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10603/24/2016Scan a document in Mac OS X 10.7.
- 10703/23/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 10805/15/2015Set the date and time
- 10905/11/2015How do I load 10 x 15 Glossy paper into my machine?
- 11005/11/2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11105/11/2015One or more of my colors are not printing (blank). What can I do?
- 11205/11/2015Glossy Paper does not feed correctly. What can I do?
- 11305/11/2015What is the "Station ID" and how do I set it?
- 11405/11/2015I'm using Windows and the print speed is too slow. What can I do?
- 11505/11/2015Why can't I print when an ink cartridge is empty?
- 11604/06/2015Is my Brother machine compatible with Windows Vista?
- 11704/03/2015How do I clear the message "PAPER JAM" from the display?
- 11812/16/2014How many times will my Brother machine automatically redial a busy number?
- 11911/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12011/20/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 12111/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12209/19/2014Why doesn't my Brother machine have a dial tone?
- 12306/04/2014The edge of glossy paper is smudged.
- 12402/20/2014Check the firmware version.
- 12501/27/2014Improve poor print quality.
- 12601/27/2014How do I replace the Ink Cartridge?
- 12701/17/2014Change the user interface of ControlCenter3
- 12801/17/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 12901/17/2014Scan an image and insert it in a Windows XP application
- 13001/17/2014Scan a document from a Windows XP application
- 13111/19/2013Send a PC-FAX
- 13205/17/2013When I print photos, the color quality is not good.
- 13305/15/2013I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 13405/15/2013I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 13505/14/2013How do I clear the message "INK EMPTY" from the display?
- 13605/13/2013How do I re-install the drivers?
- 13704/25/2013Verify if the Brother machine has a dial tone
- 13804/25/2013I am experiencing problems sending a fax.
- 13904/25/2013Why doesn't the machine answer when receiving a call?
- 14004/25/2013Clear the message "Awaiting Redial"
- 14102/26/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 14202/08/2013Is there a way to view how much ink is remaining?
- 14301/28/2013The keys on the control panel do not respond.
- 14411/19/2012I cannot make borderless prints.
- 14508/02/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14607/30/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 14707/18/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 14806/29/2012What is Distinctive Ring and how do I program it?
- 14906/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 15005/11/2012Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?