FAQs & Troubleshooting
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110 Results
- 5106/12/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5206/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5304/12/2023Where can I find my Brother printer's serial number?
- 5409/21/2022Getting ready to use your printer.
- 5506/28/2022How to install Brother software on a computer not connected to the Internet
- 5604/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 5704/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5803/31/2022How to delete the registry information and files related to the printer driver
- 5903/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6003/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6112/09/2021How to use the RJ Utility (for Windows)
- 6212/09/2021How do I transfer label templates with P-touch Transfer Express?
- 6310/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6407/27/2021How do I transfer templates or other data from the computer to the printer?
- 6501/29/2021Installing the software (for Windows)
- 6601/13/2021Can I directly operate my printer from a self-developed application software and print a label?
- 6711/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 6811/26/2020The print quality is poor, and the image is too light or dark.
- 6911/26/2020How do I connect RJ printer to my computer?
- 7011/26/2020What do the indicator lights mean?
- 7111/18/2020The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 7211/18/2020How to charge the rechargeable Li-ion battery
- 7311/18/2020How to install the rechargeable Li-ion Battery (Optional)
- 7410/26/2020What is P-touch Library?
- 7510/22/2020A communication error occurs when printing via serial cable (RS-232C).
- 7610/21/2020How to connect to a DC power outlet (Optional)
- 7710/20/2020The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 7810/15/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 7909/09/2020What is P-touch Update Software?
- 8009/04/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8107/14/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8207/09/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8305/22/2020When I print a long label or many labels continuously, printing suddenly stops.
- 8405/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 8505/19/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8605/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8705/18/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8805/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 8905/13/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 9005/13/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 9104/30/2020How do I install/change the RD roll?
- 9204/21/2020The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 9304/06/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9403/30/2020How to connect to an AC power outlet (Optional)
- 9503/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9611/25/2019When I print many continuous labels, part of the label data is printed twice.
- 9710/28/2019The printer automatically turns off when not used for a while.
- 9810/28/2019The printed result does not appear as expected.
- 9910/28/2019Will my printer automatically turn itself off?
- 10010/15/2019My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.